Returns & Exchanges
At Pinatas, we want you to love your new look, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your purchase isn't a perfect fit, we are here to help you find the right style or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or makeup marks.
Print and Ship
Download your prepaid shipping label, secure it to the outside of your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing