Frequently Asked Questions
Everything you need to know about shopping with Pinatas
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel are final sale.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Pinatas is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.